Terms of Use

Effective date: 18 October 2026

Last updated: 18 October 2026

1. About These Terms

Welcome to the Zelgano Studies website (“Website”).

Zelgano Studies (“Zelgano”, “we”, “us” or “our”) provides information about administrative consultancy, operational improvement, administrative support, and business studies services in the United Arab Emirates (UAE).

For business enquiries, please contact us through our Website's Contact page or at [official business email].

Where required by applicable law, our legal entity and licensing information will be provided through the appropriate disclosure channels.

These Terms of Use (“Terms”) govern your access to and use of the Website. By accessing or using the Website, you agree to these Terms. If you do not agree, please discontinue use of the Website.

2. Purpose of the Website

The Website provides information about Zelgano, our services, our approach, and our areas of expertise. It may also allow visitors to submit enquiries or request information about potential engagements.

Website content is provided for general informational purposes. It does not, by itself, constitute a formal offer, a professional engagement, or a commitment to provide a particular service.

Submitting an enquiry does not guarantee that we will accept a project or establish a client relationship.

3. Our Services

Subject to our applicable licence, capabilities, and agreed scope, our services may include:

• Administrative Systems and SOP Development: Documenting administrative procedures, workflows, responsibilities, and standard operating procedures.
• Operations Improvement: Reviewing processes and identifying opportunities to improve efficiency, consistency, and organisation.
• Administrative and Project Support: Providing agreed documentation, coordination, reporting, and project administration support.
• Business Studies and Research: Conducting agreed market research, competitor analysis, feasibility studies, and operational assessments.

The availability and scope of any service will depend on the project requirements and applicable legal and licensing restrictions.

Nothing on the Website should be interpreted as an offer to provide legal, accounting, recruitment, or other regulated services for which we do not hold the necessary authorisation.

4. Proposals and Client Engagements

Paid services will be subject to a separate written proposal, quotation, service agreement, or other written confirmation accepted by the relevant parties.

Depending on the engagement, this document may specify:

• The scope of work and deliverables.
• Project milestones and estimated timelines.
• Fees, payment terms, and applicable taxes.
• Client responsibilities and required information.
• Included revisions and procedures for scope changes.
• Confidentiality and intellectual property arrangements.
• Cancellation, termination, and dispute resolution.

Changes to an agreed scope, fee, or delivery schedule should be confirmed in writing.

If these Terms conflict with a separate agreement concerning a specific paid engagement, that agreement will govern the engagement to the extent of the conflict, subject to applicable law.

5. Website Information and Business Recommendations

We make reasonable efforts to present information accurately and keep it up to date. However, we do not guarantee that all Website content is complete, current, or suitable for every visitor's circumstances.

Business studies, research, recommendations, operational reviews, and feasibility assessments may rely on information supplied by clients, publicly available sources, third-party data, estimates, and stated assumptions.

Unless expressly agreed otherwise in writing:

• Recommendations are intended to support decision-making and do not guarantee a particular business outcome.
• Financial projections, cost estimates, market assessments, and feasibility conclusions are not assurances of future performance.
• Visitors and clients remain responsible for their own business decisions and for verifying information where appropriate.

The deliverables and any material limitations of a paid engagement will be described in the relevant proposal or agreement.

6. Fees and Pricing

Prices, price ranges, and example packages displayed on the Website are indicative unless expressly identified as a formal quotation.

The final fee for a project will be confirmed through a written quotation or proposal and will reflect the agreed scope, complexity, resources, and delivery requirements.

Applicable taxes and other charges will be identified where required by law.

Submitting an enquiry or browsing the Website does not create a payment obligation. Payment obligations arising from an accepted engagement will be governed by the applicable agreement and mandatory law.

7. Intellectual Property

Unless otherwise stated, the Website and its content—including text, graphics, logos, branding, layouts, and original materials—are owned by Zelgano or used with permission and may be protected by intellectual property laws.

You may access and view the Website for personal or legitimate business information purposes. You must not, without our permission or another lawful basis:

• Reproduce, republish, distribute, or commercially exploit protected Website content.
• Use our branding in a way that falsely suggests an association, endorsement, or authorisation.
• Modify or create derivative works from protected content.
• Remove copyright, attribution, or other proprietary notices.

Nothing in these Terms transfers ownership of intellectual property to a Website visitor.

Ownership and permitted use of reports, SOPs, research, documents, and other project deliverables will be determined by the applicable client agreement. Pre-existing materials and third-party materials may remain subject to their original ownership or licence terms.

8. Acceptable Use

You agree to use the Website lawfully and responsibly. You must not:

• Use the Website for fraudulent, unlawful, or misleading purposes.
• Attempt to gain unauthorised access to the Website, its systems, or another person's information.
• Introduce malicious software, harmful code, or disruptive material.
• Interfere with the Website's security or normal operation.
• Extract or reproduce Website content in a manner that violates applicable law or infringes intellectual property rights.
• Submit information that you know to be false, unlawful, or unauthorised for disclosure.

We may take reasonable measures to protect the Website and address suspected misuse, subject to applicable law.

9. Enquiries and Communications

When contacting us, you agree to provide information that is accurate to the best of your knowledge and that you are authorised to share.

Please do not submit passwords, payment card details, sensitive personal information, or confidential third-party information through a general Website enquiry form.

Submitting an enquiry does not, by itself, create a paid engagement or a separate confidentiality agreement. Any applicable legal duties or confidentiality obligations agreed in writing remain unaffected.

We may use your contact information to respond to your enquiry and manage related communications in accordance with our Privacy Policy and applicable law.

10. Confidentiality

Personal information submitted through the Website will be handled in accordance with our Privacy Policy and applicable legal obligations.

A general Website enquiry form should not be treated as a secure document-transfer facility unless we expressly identify and provide such a facility.

If you need to share confidential business documents, please contact us to agree on an appropriate method of transfer. Confidentiality obligations relating to paid work should be addressed in the applicable proposal or service agreement where appropriate.

11. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, or services for convenience or reference.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices. A link does not imply our endorsement unless expressly stated.

Your use of third-party websites and services is subject to their own applicable terms and policies.

12. Website Availability and Security

We make reasonable efforts to maintain the Website, but we cannot guarantee uninterrupted or error-free availability.

We may update, suspend, restrict, or discontinue parts of the Website where reasonably necessary for maintenance, security, operational, or other legitimate reasons, subject to applicable law.

Nothing in these Terms excludes a responsibility that cannot lawfully be excluded.

13. Liability

To the extent permitted by applicable law, we are not responsible for decisions made solely on the basis of general Website information that was not provided as part of an agreed professional engagement.

We do not exclude or restrict liability where doing so is prohibited by law. These Terms do not exclude liability for fraud, wilful misconduct, or other liability that cannot lawfully be excluded or limited.

Any limitation of liability or allocation of risk relating to paid services must be assessed in the context of the relevant agreement and applicable law.

Nothing in this section removes any mandatory rights or protections available to a consumer or other protected party under applicable UAE law.

14. Privacy and Personal Information

Our Privacy Policy explains how we collect, use, retain, and disclose personal information in connection with the Website and our services.

Please read the Privacy Policy before submitting personal information through the Website.

For privacy-related enquiries, please contact us using the contact details published on our Website.

15. Changes to These Terms

We may update these Terms to reflect changes in the Website, our services, operational requirements, or applicable law.

The latest version will be published on this page with an updated "Last updated" date. Changes will take effect from the stated effective date, subject to applicable law.

Where separate notice or consent is legally required, we will follow the applicable requirements.

16. Governing Law and Disputes

These Terms are subject to the applicable laws of the United Arab Emirates, together with any applicable laws of the Emirate or jurisdiction in which the relevant contracting entity is established.

Disputes relating to these Terms will be referred to the competent courts or other legally authorised dispute-resolution forum with jurisdiction, subject to mandatory legal rights and applicable rules on jurisdiction.

Nothing in this section deprives a consumer or other protected party of mandatory rights available under applicable law.

17. Contact Us

For questions about these Terms or our services, please contact:

Zelgano Studies

Email: [Official business email]

Contact page: [Contact page URL]

Where business identification details are required by applicable law, they will be provided through the appropriate disclosure channels.

End of Terms of Use